Most restaurants in Belgrade still handle ordering the old way: the guest waits for a server, dictates the order, the server re-types it into the till. The QR code on the table changes the first step of that path — the guest scans, and their phone immediately opens that specific venue's digital storefront.

What actually happens when a guest scans the code

The QR code on the table is a link to the venue's digital storefront. Scanning it doesn't open an app — it opens a page in the phone's browser, like any other website. The storefront shows the menu, hours and accepted payment methods — everything a guest would otherwise ask a server before ordering.

Two storefront states: view-only, or view-and-order

This is where the storefront has two possible states, and the venue picks which one fits:

  • View-only — the guest sees the full menu with prices, but still places an order the usual way, through staff. A good starting point for a venue just introducing a digital menu.
  • View-and-order — the guest builds an order right on their phone and sends it; it reaches staff immediately, ready for the kitchen.

This split isn't a technical limitation — it's a deliberate choice: ordering through Qastio works independently of whether the venue has a POS system connected. A venue without a fiscal terminal can still turn on ordering — the order reaches staff, and payment happens however the venue already handles it.

The digital storefront doesn't wait for a venue to have a POS. The menu and ordering work right away; the POS connects whenever the venue is ready.

When ordering is on, here's what it looks like for a guest

01ScansThe phone camera recognizes the code, the storefront opens in the browser.
02Picks a languageThe menu displays in whichever language the guest chooses, including languages set up for tourists.
03Builds the orderThe guest picks dishes and quantities right on their phone.
04Sends itThe order reaches the venue's staff immediately, ready for the kitchen.

An order that arrives this way is already exactly what the guest wanted — no relaying it through a server, no re-typing it into the till. For a table with several guests, this helps even more: everyone orders from their own phone instead of one person dictating for the whole table.

A menu that works for tourists too

Belgrade has a steady flow of tourists, and a menu written only in Serbian is a real barrier for a guest who can't read it. The Qastio menu opens in whatever language the guest picks, with dish names and descriptions adapted to that language. As of September 2026, a guest chooses from seven languages: Serbian, English, Russian, German, Turkish, French and Chinese. The same menu carries allergen labels too, so a guest with an allergy doesn't need to ask staff before every order — more on that in the guide to how Qastio shows allergens on the menu.

This whole path — scanning, the storefront, ordering — is part of the same system that also covers table reservations, so a guest moves through one evening rather than several disconnected tools.